PCI Phone Payments

PCI Phone Payments

 

Level 1 PCI DSS Certified (Payment Card Industry, Data Security Standard)

Take your staff and infrastructure out of PCI scope instantly.


PCI – Agent Assist Phone Payment

PCI – Agent Assist enables enterprises and government to take card payments securely over the telephone using keypad tones (DTMF) while the customer and the agent remain in conversation.
 
When a transaction is required, the agent enters the payment details such as the invoice number and amount into our web interface. The agent now asks the customer to enter the numbers using their telephone keypad. From here, the numbers can be sent directly to the customer’s bank, by-passing the contact centre and its technology infrastructure completely.
 
As with online payments, no-one else can hear the card details, so the risk of fraud by a member of contact centre staff is removed. Unlike online payments, however, the agent is at hand to walk the customer through the transaction if they have any difficulty. This reduces the high drop-out rates that frequently occur when a customer is obliged to speak to a machine, and reassures the customer that their security is being taken seriously.
 
No card holder data (CHD) is passed through to your agents, call recording service or other infrastructure.
 
Supports both inbound and outbound calls.
 
An excellent opportunity exists for enterprises to increase their contact centre sales closure rates by providing a secure voice channel where card data is not shared with agents. A “call me” button on the website using our Click2Talk application not only offers a secure payment option for customers over the phone, but also provides an excellent up-sell opportunity.
 
Our API provides options to communicate with your environment to pass information such as payment reference numbers, amount and results.


PCI – IVR Phone Payment

Collect payment of invoices, donations, bills, rates, and subscriptions over the phone 24×7. No contact centre agents required. Includes a dedicated 13, 1300, 1800 or local phone number.
 
Includes options for contact centre agents to converse with the caller to verify details or complete a process, then drop out of the call so they are free to take on other callers, while the IVR Phone Payment service processes the transaction. Callers can be passed back to the agent at any time.
 
No card holder details (CHD) is passed to your agents, call recording service or other infrastructure.
 
Our API provides options to communicate with your environment to pass information such as payment reference numbers, amount and results.
 

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