What is Answer Me?

Answer Me is a sophisticated application which ensures critical calls are answered by your Support Team each and every time, be they internal or external calls to your organisation. Facilitates improvements in the escalation, and the closure of critical tasks that impact on business issues. Answer Me handles the calls quickly and efficiently using a unified notification platform with centralized contact management, administration, broadcast controls and full reporting capabilities. It has the capability to ignore voicemail, and rules are set to guarantee that each call will be answered.

Answer Me enables organizations to improve communications, ensure safety, enhance operational performance and improve customer satisfaction by streamlining accountability, escalation and closure of critical tasks that impact customer issues.

– Answer Me can be set to call support team members one after the other or to call all support team members at the same time
– On Answer the support team member must confirm receipt of the call before being connected to the caller
– All calls are recorded for verification purposes
– Reach support teams anywhere in the world
– Intuitive browser-based user interface
– Designed for simplicity and usability to accomplish tasks with just a few clicks
– Unique groups of selected support team recipients created for the incoming call scenarios
– Emergency contact situations
– Critical incidents
– Disaster Recovery situations
– Communications to select employee groups
– Communications to select customer groups
– Communications to select stakeholder groups
– Real-time reporting through the web interface
– Detailed reports can be exported for analysis
– Automated daily, weekly and monthly reports available

Answer Me
1. Situation has occurred. Need to make a vital call to the Support Team.
2. Initiate the ANSWER ME support team call request.
3. In seconds, your mobile rings and it is confirmed that you are being connected to a support team member.
4. The Answer Me application automatically calls each team member in turn (ignoring voicemail) until answered.
5. On answer the support team member confirms receipt of the call and is connected to the caller.
6. All support calls are recorded and full reporting is generated for receipt confirmation.
Say what?

ANSWER ME is perfect in Disaster Recovery or Emergency Contact situations.

ANSWER ME is able to recognise and IGNORE calls that go to voicemail.

ANSWER ME delivers the same consistent experience to both Callers and team members. Team members can be called individually or all together at the same time. Call recording and reporting is comprehensive.