Have Your Say

 

What is Have Your Say?

Have Your Say is an automated voice activated survey / feedback system that uses SMS, QR Codes and Website links as the initiation trigger. It is unique in Global market place and addresses the current limitations of paper-based, web based and call centre based feedback and surveys forms. Have Your Say is a completely new way to gather real feedback from customers, at the moment they choose to provide it. It’s a far cry from online or hardcopy survey methods.

– Use SMS keywords in any form of advertising media to trigger the survey request
– Customers are invited to “Speak” their replies which are recorded
– Fully automated 24 x 7 “Real-Time” process
– Connects consumers anytime, anywhere
– Customer contact numbers are collected
– Leads to increased productivity and accountability
– Clients advertise SMS keywords in any type of advertising media inviting their customers to take part in a survey or to give feedback
– Customers simply send the SMS keyword
– Customers are immediately called back by the application and played a customised message from your company
– Whilst the customised message is being played, 13Text connects the caller directly to the Have Your Say application
– Customers are prompted through the survey / feedback process, recording all responses
– Survey / Feedback response emails are delivered to a nominated email address for future follow ups
– Enables organisations to receive “feedback” at the very moment people are most interested in providing it
– Real-time monitoring of all activity
– Detailed reports available through the web interface and can be exported for analysis
– Automated daily, weekly and monthly reports available

 

Have Your Say
1. The customer sees your feedback invitation in any media. Direct Mail,TV ads, web site.
2. The customer either scans a QR code or sends an SMS.
3. In seconds, Have Your Say calls the customer back at the same time as connecting them to the survey application.
4. The application asks the customer your specified survey questions.
5. The customer answers the questions by speaking.
6. These answers are recorded and sent to you via email, straight away.
Say what?

For tech-savvy customers who use their smart phones on a daily basis, HaveYourSay is an easy way to get their opinion across. All they have to do is text or scan, then talk.

For you, it’s a completely new way to gather real feedback from customers, the moment they choose to provide it.

It’s a far cry from online or hardcopy survey methods. Have Your Say allows customers to start the conversation with you.

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